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Service Writer

Pikes Peak NAPA Auto Care Centers employ only the best when it comes to those with great communication skills. If you think you fit and have the skills to bridge the gap between automotive technicians and customers, we want you. Apply today!

Job Description

Service Advisors are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, and because of these reasons you play a large role in building relationships with our customers. Our Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

• Greet every customer that enters our facility with hospitality and the highest level of respect. • Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand. • WOW! our customer daily with an amazing positive and high energy approach! • Manage the store’s front office and service repair workflow in an effective and efficient manner. • Ability to multitask easily and very familiar with computers, navigation and phone etiquette. • Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity. • Maintain a positive attitude and team atmosphere at all times. • Use the phone in a professional manner, always with the intention of creating a long-term relationship with the customer. • Represent and act in a professional manner suitable to represent a quality organization with which you are employed • Directs, coordinates, and participates in performing customer service activities as dictated by workload. • Ensure that all work is performed to proper specifications. • Assist other employees and teammates as needed. • Other duties may be assigned. Skills & Qualifications • TOP PERFORMER IN AUTOMOTIVE REPAIR SALES! • AT LEAST 2+ YEARS OF SERVICE ADVISOR EXPERIENCE! • GREAT WITH COMPUTERS! • EXPERIENCE WITH AUTO REPAIR/TICKETING SOFTWARE IS PREFERRED!

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    Automotive Technician

    Pikes Peak NAPA Auto Care Centers are always looking for highly skilled, motivated technicians. Working with NAPA and independently owned repair shops provides you with multiple training classes each year. Giving you the opportunities and tools you need to grow your career. Apply today! Job Description We are looking for technicians who are energetic, upbeat, and have a positive attitude. The technicians we are looking for have to seek out solutions to tough problems with a strong passion for doing what’s right for our customers. Responsibilities include, but are not limited to: • Perform a wide range of automotive repairs. • Review TSB’s and other service recommendations and translate to customer needs. • Honestly assess vehicles and build a detailed estimate of necessary repairs. • Communicate cause and correction for customer concerns regarding their vehicle. • Address any concerns from customers and interface with them on their vehicle as needed. • Maintain professionalism. • Keep shop in clean, working order. • Complete full, accurate, and honest courtesy inspections in service to our customers Qualifications • Positive attitude. • Desire to serve customers. • 3+ years of experience as an automotive technician. • Capable of diagnosing and repairing all makes/models of vehicles. • Ability to Flag 40+ hours per week. • Aptitude for learning additional skills and processes. • Prefer experience with all makes and models. • Dealership diagnostic equipment experience a plus. • Current ASE Certifications preferred, or a plan to achieve while working in our business. • Strong communication skills

      First Name

      Last Name

      Email Address

      Phone Number

      Which position are you applying for?

      Upload Your Resume

      File Size Limit: 20MB • Accepted Formats: PDF, DOC, DOCX, PAGES

      Is there anything else you'd like us to know?