22 Jul 2020

About – Code of Ethics

Code of Ethics As a NAPA AutoCare

22 Jul 2020

Code of Ethics

As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to:

  • To perform high quality diagnostic and repair service at a fair price using quality NAPA parts
  • To employ ASE certified technicians
  • To be dedicated to customer satisfaction
  • To exercise reasonable care for the customers property while in our possession
  • To obtain prior authorization and provide a price estimate for work performed
  • To provide a system for fair settlement of customer complaints should they occur
  • To maintain the highest standards of our profession
  • To uphold the integrity of all members of the NAPA AutoCare Program

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