Code of Ethics

As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to:

• To perform high quality diagnostic and repair service at a fair price using quality NAPA parts
• To employ ASE certified technicians
• To be dedicated to customer satisfaction
• To exercise reasonable care for the customers property while in our possession
• To obtain prior authorization and provide a price estimate for work performed
• To provide a system for fair settlement of customer complaints should they occur
• To maintain the highest standards of our profession
• To uphold the integrity of all members of the NAPA AutoCare Program